Using AI for soft skills training

Date

Thursday, September 5, 2024

Time

04:00 PM Australia/Sydney

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Agenda

Using AI for soft skills training

L&D and AI Strageist, Scott Provence, joins us to explore the integration of AI and Large Language Models (LLMs) in soft skills training, focusing on enhancing communication, leadership, and emotional intelligence. Scott will discuss methods to quantify soft skills, using supervised and unsupervised machine learning, and practical AI applications as a coach and conversationalist in instructional settings. He'll cover benefits of AI-driven tools for creating personalized learning experiences and the importance of combining AI with traditional methods to bridge skill gaps across different workforce generations.

You'll learn how to:

Employ empirical methods to quantify, measure, and standardize soft skills
Utilize AI and LLMs to enhance instructional content and provide situation-specific conversation practice
Understand supervised and unsupervised learning techniques in developing soft skills
Implement AI for providing feedback and assessing competencies in real-time

Scott Provence, MA, MFA

Scott Provence is an L&D and AI strategist whose print and web-based training programs serve millions annually. He has worked in both public and private sectors, and led L&D teams from small startups to Google. Scott received two Masters degrees from the University of Washington, where he was a Nelson Bentley Fellow and Webber Teaching Prize nominee.

Scott has been at the forefront of integrating AI into training programs, particularly in the realm of soft skills development. His innovative approach combines empirical data with advanced machine learning techniques to quantify and improve how empathy and caring are communicated in professional settings. This work has positioned Scott as a thought leader in using AI to standardize and enhance interpersonal interactions in the workplace.

In addition to his program development work, Scott is regularly invited to share his insights at conferences and webinars, including events for ATD, Training Industry, The Learning Guild, and Training Magazine. His sessions often focus on the practical applications of generative AI, offering attendees actionable strategies to implement AI-driven solutions in their own organizations.

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